Dealing with PatientConnections team from welltime has been a revaluation, it was all installed and ready to go after a comprehensive demo in less than 2 days. PatientConnections team allows you to customise the service to suit you and new features are being added all the time.
The feedback system is great – we have done paper questionnaires for years now but the anonymity allows patients to tell you what they truly think.
Testimonials are now stacking up 55 in less than 20 days – all scrolling on our website.
Would recommend this service and the team to everybody!
Dr. Aaron Yousaf
We have found Patient Connections an excellent way of communicating with our patients easily and in a professional manner. We have received a great response to our feedback questionnaires. The automatic email service makes the whole process easy for the patient and is a great way of interacting. The promotional communication which is designed to our specification is again very convenient and communications are designed to look very professional.
The installation was all done remotely and caused no interruption to our schedule. Online training was provided and when I have needed assistance I have always had a prompt response. Welltime team has been very proactive and has encouraged and helped me to use the system to the full potential.
Having Patient Connections has encouraged me to interact more with our patients as what may have been time consuming tasks are simplified. I do think this is a great platform to use to reinforce relationships with our patient base.