Always able to get a quick appointment if needed. Professional and efficient patient care. Also the surgery waiting room seems to be nice, quiet and calm, not too many people waiting. Staff always friendly and welcoming.

This was my first visit, I have not had any actual dental work done yet just prescribed antibiotics for and infection, although I have to say Martin was very professional.

I was very nervous and worried about going to the dentist because I hadn't gone for a while. When I phoned for an appointment, the receptionist on the phone was very kind and calming. When I went for the appointment the receptionist who gave me a form to fill out was very helpful. The dentist also was soo kind and understand. I was soo worried about going and he really has put my mind at rest. I will absolutely be going back because of the calming and kind people that helped me. Thank you

I moved away from Canterbury nearly two years ago. On a short return visit, I suddenly had a lot of pain in one of my teeth and your Clinic arranged an appointment for me within 24 hours. I was most appreciative of the surgery's helpfulness and kindness to sort me and my problem out. Thank you!

scared of dentist I was welcomed very warmly I didn't got scared at all. Put me trust and my teeth into Tom Buckland's hand and his assistant and everything went for the best

Dr Leadbetter has been our dentist since we registered at the practice in 2005. I have always found her to have a very pleasant manner and she provides excellent dental care.

I have been a patient of St Stephens Dental Practice since my childhood and have always found the staff to be friendly and helpful. I wouldn't hesitate to recommend them to others and like myself my family are all still patients after over 30 years. It also helps that Martin is a petrol head like myself so it makes a trip to the dentist strangely enjoyable!

I feel at ease when entering the room at St Stephens dental practice, which shouldn't be normal when going to the dentist. Very friendly atmosphere and everyone is happy. They certainly look after their patients and you feel some form of connection with them as they remember your previous conversations or what sports you play and you can have a nice little conversation before the procedures start. It really makes the procedure feel unique and personal to you, it feels as if they are not just going through the motions and showing that they care. Really happy with everything do to with St Stephens from the staff to the facilities you cant go wrong with coming here.

I only had a scale and polish and I am happy with the way it was done. I have had bad experiences of scale and polish at other dentists. Also the fillings I've had have remained secure. My experience of other dentists has been that fillings need renewing on a frequent basis.

I visited Martin yesterday with a damaged lower back molar, and a compromised filling. Karen, my normal dentist, was on holiday. I found Martin very professional, he diagnosed the problems and offered to fix it there and then, which was manna from heaven for me. He did an excellent job on fixing up a 64 year old tooth, and with a modern, white filling. Very pleased with my treatment.

I have absolute confidence in the medical and professional ability of the Martin and all of his staff. The bonus is that you are made to feel welcome, comfortable, calm and that your own questions and opinions are worthy of their attention.

I have already recommended you and would do again. Welcoming and efficient practice, Tom is an excellent dentist - really straightforward, honest and friendly. My friend recommended you and I've recommended on.

Always extremely clean, friendly and listens thoroughly to any issues you have. Very smiley staff who make you feel welcome and as someone who has always felt anxious towards dentists, I've never felt more at ease.

Have been with St Stephens practice since a child and trust the service that I get, hence a 100 mile round trip as I don't want to change to a practice nearer to home.

replied on behalf of my mother. Dentists, nurses, receptionists are all very personable and pleasant to deal with. The practice is clean, tidy, comfortable.

I have been coming to the practice for about 12 years! I wouldn't want to go anywhere else! The team blend exactly the right levels of friendliness and professionalism. Coming to the practice has greatly reduced my anxiety in visiting the dentist.

Tom was patient and most importantly was at pains to treat my toothache with instructiins in how best to use floss, rather than wade in to replace the filling which would be expensive.

Im a patient of Tom. He has always been kind and I think he is quite a confident, experienced dentist. He gently treats my teeth and always try to think from patients' perspective.

Have been in pain for the past 6 days and have just experienced the first 6 hours painfree after attending St Stephen's Dentist. Everyone was very caring and seemed to really want to help.

I was able to get an appointment quickly and my dentist answers all my questions thoroughly and the reception team are always friendly and ensure you have all the information you need

I have had dental treatment in many different surgeries in 4 different continents and I can honestly say that I have never had such a pleasant and relaxing experience. This sounds crazy, since I underwent treatment for about an hour, but it is true. I was told exactly treatment I was being given and why and, best of all, I felt no pain whatsoever. Lovely surgery, friendly and helpful staff and a great dentist. Top class treatment in a 5 star environment.

I was incredibly nervous as I hadn't been to the dentist for a while. I was immediately put at ease by the reception staff. Dr Tom was also brilliant at making me feel comfortable and relaxed.

I feel that Karen is a very competent dentist and I have always ( for the last 16 years) been impressed with the treatment that I have received. I wouldn't hesitate to recommend your practice.

Felt extremely nervous as having a wisdom tooth removed (previous experience of having a lower wisdom tooth removed didn't help) but Martin explained what he was going to do and his reassurance helped me to relax.

Everyone is very welcoming and smiley and you can't help but feel relaxed and smile back. Always been provided with advise for long term dental hygiene and procedures that will need to be carried out in due course. Overall a very relaxed dental surgery, clean and modern, can't ask for anything better.

Smooth and efficient booking process; I rarely have to wait long for appointments; the quality of the dental care from Mr Tom Buckland is superb. Best dentist I've had!

I am horrified of the dentist and I was whimpering like a baby in the chair. Even though he had to constantly tell me to lift my head up or not clench my jaw, I never felt like they were getting mad at me or irritated. Very professional and tolerant and I truly appreciate it.

The staff were extremely welcoming, which made me feel at ease before my consultation, allowing me to voice any concerns or questions about my appointment. The system of booking the initial consultation I particularly liked as it was easy, quick and I was able to add extra information that I wished the dentist to be aware prior to my appointment. In my case, this was to make them aware that I am a wheelchair user and may require some assistance. Consequently, the dentist was already aware of this before I entered the room and immediately asked if I wanted any assistance. This made me feel more that just a patient. The way in which the appointment didn't seem rushed and that I was asked questions regarding my treatment. Overall, I really valued the professionalism of the practice.

Appointments run to time. The staff are friendly and efficient. My dentist listens to me and approaches the work in an efficient but friendly and supportive manner. She explains the treatment options clearly.

The staff are always very polite and professional. I had a very bad experience with a previous dentist from another practice and was phobic. Tom has reassured me that it was an isolated incident and not all Dentists are the same. It took me years to trust another Dentist. I highly recommend this practice for nervous patients, and children. My Son is treated by Tom and he is very confident going to the Dentist now.

Excellent knowledge of dental care. Tom explains everything in a non condescending manner. Very approachable reception and nursing team. Tom and his nurse have re stored my self confidence in myself on how i care for my teeth. A super dentist and a lovely practice

It's a dentist, if someone asked about a dentist I would tell them where I went and that I was happy with the service I get. A family member a couple of years ago did use the dentist in an emergency based on my recommendation.

The staff are extremely polite, professional and courteous. St Stephens dental practice is by far the best dentists that I have been to. I would strongly recommend them to family and friends.

As someone who is usually afraid of the dentist, I found the atmosphere to be very calm and pleasant. Everyone was friendly and I was especially impressed by Dr. Tom Buckland, who treated me. He was nice, friendly, gentle and was able to help me very quickly.

I have previously had bad experiences with dentists. I am so glad I now use St Stephens. I feel completely at ease and that my teeth are in the best hands. My smile has never been better. :)

I have total confidence in the expertise and friendliness of the staff, their patience and good humour, so confident I was ableto get my husband to attend after many years of absence from dental surgeries.

Friendly service from everyone, the receptionist was beyond helpful and the dental nurse and dentist were fabulous with my 1 yr old. The practice makes you feel safe and relaxed, a perfect start to a toddlers dental experience.

the cost of dental treatment has gone up drastically from the time I first started goingNot everyone can afford such an expenditure so woudl need to find aNHs practice.

Friendly and professional efficient staff, which makes the whole experience more comfortable. Very convenient location, with handy close by street parking. A general all round good experience.

Being a very nervous patient it takes me ages to gain confidence in my dentist Tac was lovely and the mother/son replacement are gaining my confidence each time I visit congratulations and many thanks to both of them especially for today also congratulations to the receptionists as they are always helpful and curtious.

Tom is always great at answering any queries I have and is very honest and helpful. he is always friendly and puts my mind at ease if I'm nervous. i often recommend him to friends and family.

Chose for dentist Martin Southon specifically as he has good reputation and pleasant and approachable demeanour. My son, who has a disability and who might usually be anxious, found Martin very kind and actually offered to go in first!

On my first visit and feeling rather anxious, I was put at ease immediately by all the staff. I was very impressed with the way everything was explained to me thoroughly and the treatment was swift and painless. I would not hesitate to recommend the practice. Thank you.

Good humoured, expert, confident and caring dentist and, despite arriving 75 minutes early, I was treated within 10 minutes of my arrival which was just long enough to "read" about Pamela Anderson in FHM in the waiting room ...

I trust Karen completely. I know I'm in safe hands, which is more than I can say about various dentists me and my family have had the misfortune to use in the past.

My teeth have never been better. After joining this surgery with a few dental problems all of which are now completely gone or greatly improved. Great advice and the best dentist I have ever had. Really pleased with the polite, friendly staff and excellent dentist.

Staff are always polite and friendly and my dentist, Karen, always gives me the best of care and is willing to explain and discuss treatment with me. I don't usually have to wait too long to get an appointment also.

I have already recommended the practice. I am extremely pleased with the overall quality of service, and the kind, competent and professional approach of Mr Buckland who is an excellent dentist.

Practice very central and easy to get to. Efficient, pleasant staff. When compared with my last dental practice in London though, I felt I was being rushed through. I was seen for about ten minutes only which included a scale and polish.

I was rather nervous about visiting the dentist due to various past experiences. However, since coming to St Stephen's and being treated by Martin Southon I now feel more relaxed and have gone away with the positive feeling of returning in the future as and when I need to.

Efficient, appointments run to time, very friendly staff, nice relaxed atmosphere in the surgery.:-) I believe I am treated with honesty the team are not looking to up sell surgery when it really isn't needed.

Everyone is friendly and approachable, I never feel awkward or uncomfortable and if I've ever been stressed the situation has been diffused well. The standard of service is excellent and my problems have always been solved.

Very friendly, made to feel comfortable. A lovely practice , very professional and Martin really takes pride in his work. Best dental practice I've been to.

Everyone was very friendly and put me at ease. There was no unnecessary waiting and since I particularly do not like going to the dentist this made the appointment a little easier.

I needed a quick appointment after cracking a tooth. I got one the next day, even just after registering with the practice. The dentist (Tom) was very helpful, although the treatment was quick, he was very thorough and saved my tooth.

I was only there for about 15 minutes in tot but the staff were friendly, they got me in the chair promptly after I arrived (didn't even have time to fill out the form that's how quick it was), and everything looked good. Plus TVs in the room make for great distractions when you're not trying to focus on what they're doing in your mouth...

I am quite afraid of dentistry. However my visits here are always a pleasant experience. All the procedures are explained in a clear and understandable manner.

I was a new patient and when calling for an appointment I just said I wanted a tooth removed there was no questions asked, when I saw the dentist he did just did what I needed. Excellant service, on time and, no pain, what more can you ask your dentist. Much better than the so called the NHS. Thank you. Unfortunately being human I will see you again.

i would be highly likely to recommend this dentist to others as the whole experience was made a lot easier by the helpful, friendly but professional staff and the good surroundings.

I have just moved to Canterbury and was worried about getting a new dentist but found St Stephen's welcoming and reassuring and very friendly. Also very informative about his treatment.

I was in an extreme amount of pain. In my follow up appointment I was extremely anxious. Tom was both patient and efficient. He is a very empathetic dentist.

I have been coming here since I was a child and travel from Whitstable to still come with my young son. The service is always excellent, especially from Karen Leadbetter, and the improvements made to the practice are high spec.

I feel that my dentist is thorough and provides sound advice which is specific to my particular case so that I can care for my teeth. She is efficient but friendly and creates a good atmosphere in the surgery.

For me it is all about trust: I trust Martin's professional expertise and I like his direct and honest approach. He explains things clearly so there can be no misunderstanding.

After 10yrs with no dental care due to extreme phobia, ive now attended 6times! Have had various treatments & felt complete trust on all occasions. Years of torture in pain & confidence issues is now over, I feel fixed!

I am always recommending the practice to others. I have high levels of trust in Karen Ledbetter and the nursing staff and reception team are friendly and professional.

Very patient, helpful, and understanding of problem. Very thorough and took time to give a practical, cheap first solution to the problem. I may incur further more costly treatment but this was not your first priority which was refreshing.

Dr. Tom Buckland was super! He quickly assessed the situation and dealt with my tooth extraction (pain free!). The practice was clean and all staff members efficient from registration to my leaving. Best dental experience and will register rest of my family.

My wife and I moved to Canterbury in 1987 and as I worked and lived on the University campus we selected your practice it being the nearest to our home. We have never regretted our selection.

The approachability and professionalism of Karen.....and the fact that she has never hurt any of us, whatever she has had to do to us! The setting and ambience of the practice is also very soothing, and the receptionists are always most helpful and pleasant.

I use to have a fear of dentists, I put up with extreme toothache for 5 years, after less than 5 minutes I felt confident, to trust in my dentist within 3 weeks all my teeth problems had been delta with and for the first time in 5 years I was able to eat pain free. Highly recommended for anyone with a fear of the dentist.

When I needed an emergency appointment I was assisted immediately and given all the information I needed. Treatment is always made as comfortable as possible and everyone is friendly and helpful.

The practice appears to offer everything a patient could expect to find in an efficient manner with no time wasted. For example today I was in and out in under ten minutes for a six month check up, scale and polish. . In addition to the questions below

Feel very confident with dental treatment. Mr Buckland explains everything in a concise and friendly manner. All options are explored/discussed plus excellent advice and guidance on preventative measures.

As a new patient and in a lot of pain, the service received from the initial telephone call to the practice and my appointment was excellent. The dental treatment that I received from Tom and his team was fantastic, I cannot express my gratitude enough. It was the most comfortable visit I have ever had attending a Dentist. Thank you so much.

Since 1958 I have never wanted to go to the dentist. I made myself go and gritted my teeth until the visit was over. Today for the very first time I realised I had relaxed and enjoyed the experience. Thank you Martin.

The whole experience was very pleasant today. The receptionist was very polite and professional, and the dentist Tom (who we had not met before) immediately put my 8 year old child at ease. Tom was friendly, informative and helpful.

The dentist was very friendly and happy to give information and explain things. I found out many important facts I did not know, and I discovered that I was cleaning my teeth the wrong way.

Karen Leadbetter has always given superb care and attention to my dental problems. I cannot thank her enough. My wife has also enjoyed the same experience with her care attention.

Very clean and nicely organised resection and modern surgery. Polite pleasant reseptionist, friendly and reassuring Dentist and technician, did only what was neccessary using latest equipment.

The friendly and factual approach that they have... They treat my teeth and not my wallet. I am very untrusting of some dentists and because of this I used to go all the way to beccles to my old dentist to be seen. But after getting many recommendations from some down to earth kind of people I tried this dentist and am very pleased to be a with this dentist surgery.

The practice is very convenient for me, and there is a positive feel about the service. I am fortunate in not having had any major dental problems (touchwood), so my use of the service is relatively limited, 6 month checks and scale and polish.

Friendly, approachable and gentle dentist who I'm not afraid to ask questions to. She never minds explaining things to me. Over the years, I've learnt I can trust her advice.

friendly, and Karen and her assistant are good at putting people at ease, well me. A lot of people are afraid of you lot. Bad school dentists, like when they sat on your lap to pull a tooth out.........

The friendly staff. Feel really comfortable with Martin. He always asks after my family. I feel it is important to feel comfortable with my Dentist, as I do with my GP.

Everything. Cheerful surroundings. Very clean and tidy. Karen Leadbetter is the best dentist I have ever had and I've had quite a few! She is very thorough, gentle and friendly and I highly recommend her..

Hard to day: v good all round, nothing stands out! BUT I have a complaint about the survey. This, like many other surveys, forces arbitrary answers to 'compulsory' questions. I rarely think of discussing dental products with my dentist so I didn't want to answer the question but I suspect if I could it would be a high mark. I left it blank but the 'system' has entered an arbitrary 3 on my behalf! Not fair on my dentist or on me!

One of the most important things to encourage patients to attend a dental clinic on a regular basis is to trust the dentist that treats you. Martin has looked after my teeth for many years now and I have 100% trust in what he says and does for me. The fact that he runs a very modern, clean, friendly practice also helps but that all important trust is there.

I have been attending the practice for more than 20years and it is the familiarity I like and the staff are trustworthy and friendly and remain relatively consistent.I appreciate the fact that it has moved with the times.

Martin Southon is a good dentist and he responded and acted on the previous feedback I gave, which was impressive. He has always fixed any dental problems I have had.

Difficult to say - no complaints: I would say the ambience is above average. Parking convenient - outside the school run times! Wasn't charged for a carelessly missed appointment a couple of years ago - a perk for a long-standing customer?

being treated by someone I know very well and respect highly gives me great confidence to embark on the required course of treatment which I have delayed too long

My dentist, Karen Ledbetter. She is amazing. I have been attending the practice for about 9 years and she has always been extremely professional and puts me at ease. I have already recommended the practice to friends.

As a nervous patient I felt the Dentist was gentle and reassuring. She explained procedures in a calm and non alarming way, unlike my previous Dentist in a different city. I have full confidence in the procedures that she will carry out in the future and will happily sign my children up with her, as her manner is perfectly suited to family dentistry.

Friendly and helpful and there has been a recent investment to update the practice. I thought the new e-ray setup was good and enabled Karen to involve her patient more effectively.

Martin is always on time and we trust him. He copes with our disabled daughter very well. The building revamp is impressive and very professional - well done. I miss the Escher poster though.

The friendly professionalism of Martin and all his staff makes his practise the dentist of choice for parents. My daughter was delighted with her experience with Martin and he clearly communicated with me on her healthcare and potential treatment strategy in a way which was both inclusive and supportive. Martin gives parents the confidence to smile and children the confidence to return.

Time keeping is good though I always go for an early morning appointment so I do not know the state of play later in the day, whereas GP appointments can often run very late and the booking system leaves something to be desired in GP medical centres. Karen is always very friendly even at 9am.

Martin and his team of professional staff put you instantly at your ease. Martin is efficient with impeccable professionalism and is true to his word: his treatments are painfree, effective and he runs on time and to time. The respect that he shows his patients is matched by the trust that they have in him. Would highly recommend Martin to anyone who leads busy lives and has teeth!